Frequently Asked Questions

The Chroma Cleaning gurus are ready for your business related questions, but before you get in touch
take a look at some frequently asked ones below. These FAQs apply to our business cleaning plans only.
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Q.What businesses do you cover?

A. Our cleaners are suitable for small businesses, small private offices, local shops and stores. Whether you're a hot-desking office or local patisserie, we are here to help you.

Q.Do I get the same cleaners each time?

A. Yes. You will receive the same cleaners each time which ensures a consistent high standard of cleaning. You will meet your cleaner with a member of our staff before your first clean. We ensure that all of our self-employed cleaners are fully vetted, insured for accidental property damage and police checked.

Q.What about insurance?

A. All of our cleaners are insured for up to £2 million for accidental property damage, covering all damages above £100. For damages below £100 or the first £100 of any claim, you can of course come to agreement with the cleaner in question. We have made sure that you, our client, should never have to worry about a thing when it comes to your cleaning plan. This is a security that individual cleaners can not offer - Our team will ensure your cleaning service always runs as smoothly as possible.

Q.Can I request a different cleaner?

A. If you want another cleaner, we can find another one to suit your requirements. We also ensure replacement cleaners are available for holiday or sick leave.

Q.How do I pay?

A. You don't have the bother of searching for cash after each clean. Instead, we debit your card after each clean has taken place - Easy peasy!

Q.What areas do your cleaners cover?

A. Our cleaners cover all areas in Wales, with our support teams based in Cardiff and Swansea. If you have a local business in Newport, Cardiff, Bridgend, Neath, Port Talbot, Swansea, Ammanford or anywhere in between, we can provide an awesome cleaning service for you.

Q.How much will my home cleaning plan cost?

A. Our cleaning plans start at £13 per hour. The specific rate will depend on the size of the job, tasks required and the cleaning frequency. Please get in touch with our team to get a bespoke quote for your business.

Q.What cleaning plans do you offer?

A. You can book a weekly or fortnightly cleaning plan with us, as well as more frequent cleans (daily or twice a week). You will have the same cleaning team each time.

Q.Can I pause or cancel my regular cleaning plan?

A. You can cancel or pause your regular cleaning plan whenever you like by contacting us by email or telephone.

Q.How do you check the business cleaners on your platform?

A. All cleaners are interviewed by a member of our team and are fully referenced checked through their employment history. In addition, identity checks and police checks are undertaken in conjunction with Onfido.

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