Frequently Asked Questions

The Chroma Cleaning gurus are ready for your questions, but before you get in touch
take a look at some frequently asked ones below.
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Q.Do I get the same cleaner each time?

A. Yes. You will receive the same cleaner each time which ensures a consistent high standard of cleaning, that you won't find with a contractor service. You will meet your cleaner with a member of our staff before your first clean. We ensure that all of our self-employed cleaners are fully vetted.

Q.What about insurance?

A. All of our cleaners are insured for up to £2 million for accidental property damage, covering all damages above £100. For damages below £100 or the first £100 of any claim, you can of course come to agreement with the cleaner in question. We have made sure that you, our client, should never have to worry about a thing when it comes to cleaning your home! This is a security that individual cleaners can not offer - We will ensure your cleaning service always runs as smoothly as possible.

Q.Can my cleaner do the ironing for me?

A. Our cleaning services include ironing at no extra cost! Our rates are very affordable and there is no increase for ironing services. Your cleaner will do the ironing at your home, during your weekly or fortnightly clean. We recommend more cleaning time if ironing is required.

Q.I have pets, is that ok?

A. We will ensure your home cleaner is "pet-friendly" so you, your pet(s), and your cleaner are happy!

Q.What areas do your cleaners cover?

A. Use our area checker to see if your area is covered - you can enter your postcode above. If so, your cleaner will be local to your community.

Q.How much will my home cleaning plan cost?

A. Our home cleaning plans start at £11 per hour. Click on book clean to see the prices for our cleaning plans.

Q.What cleaning plans do you offer?

A. You can book a weekly or fortnightly cleaner or just book a single clean. If you would like more or less frequent cleans, please contact us and we will try our best to accomodate you.

Q.How do you check the cleaners on your platform?

A. All cleaners are interviewed by a member of our team and are fully referenced checked through their employment history. In addition, identity checks are carried out and police checks can be undertaken on request. We only allow cleaners on our system when we are happy to have them clean in our own home.

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